Responsibility:

Accountable for strategizing, planning, and budgeting to enhance retention and expand the reseller base.
Develop and implement retention, loyalty, and training initiatives to elevate reseller tiers and reduce churn.
Oversee the effective execution of all retention and loyalty programs.
Assess and track user retention and growth metrics consistently.
Drive ongoing enhancements in user retention strategies, reduce churn rates, and prevent class downgrades.

Requirements:

Have experience in sizeable tech startup and adapting well to a fast-paced environment
With more than 5 years of experience in a similar role
Deep understanding of industry best practices and emerging trends
Experience as a consultant in a reputable firm, preferably in the tech sector

Head of Lifecycle